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Visiting Hours & Policies

Revised Visiting Hours

At Presbyterian, the health and safety of our patients and workforce is our top priority. In order to protect our patients and staff, Presbyterian is revising our visitor policy while the threat of COVID-19 remains. We understand the importance of patients having access to their loved ones while receiving care at our hospitals, but we must also allow for safeguards to ensure the safety of our patients and workforce.

To protect our patients and employees, Presbyterian is not allowing regular visitation at this time. Adult visitors may be approved in certain situations. Visitors will not be allowed for patients with COVID-19 or those patients who are under investigation for the virus, except in specific situations. Each of our hospitals will set their visiting hours independently based on their individual ability to support visitation during the pandemic.

Approved visitors must:

  • Be 14 years old or older
  • Pass a health screening, including temperature check
  • Wear a face mask for the entire visit, even in the patient’s room
  • Wear other personal protective gear, as needed
  • Limit the surfaces they touch and perform hand hygiene using hand gel or soap and water
  • Follow all requirements and directions provided by staff

Approved visitors must also stay in the patient’s room for their visit and not stop in common areas such as waiting rooms, lobbies, nutrition areas or gift shops. Visitors will be allowed to purchase food in the cafeteria but may not sit in the cafeteria to eat, instead taking any food back to the patient’s room or outside the facility. We may restrict visits to the cafeteria to inpatient visitors and staff only, based on available space and ability to follow COVID-19 safe practices within a food distribution environment.

Approved visitors and visiting hours may include:

  • Medical Decision Makers: One (1) medical decision maker or power of attorney for any patient unable to advocate for themselves, needs assistance providing their medical history or understanding medical information, or is a new patient to cancer care.
  • Emergency Department: One (1) support person for patients in the emergency department. Visitors are encouraged to stay with the patient and minimize the number of times they enter and exit the facility.
  • Outpatient Surgery: One (1) support person for patients undergoing scheduled outpatient surgeries or procedures. During the procedure, the support person will need to wait outside the hospital. Drop-off and pick-up arrangements will be made to support the patient undergoing the procedure while restricting in-facility waiting.
  • Inpatient Intensive/Critical Care: One (1) support person for patients in intensive or critical care units. This support person may only visit once per day and should plan to stay in the room with the patient for the duration of their visit.
  • Inpatient Pediatric: Two (2) parents or guardians of a pediatric patient in the emergency department or admitted to the hospital. One additional family member may be allowed during specified visitation times.
  • Inpatient Adult: One (1) visitor per patient is allowed at a time and no more than two (2) visitors per day. Each visitor may visit once per day and should plan to stay in the room with the patient for the duration of their visit.
  • Hospice Care: Two (2) visitors per patient are allowed at a time. Visitors may only switch out every two hours, and all visitors must log in at the nurse’s station.
  • Inpatient Behavioral Health: No visitors are allowed for inpatient adult behavioral health. One (1) adult visitor is allowed per patient, per day for inpatient child and adolescent behavioral health.
  • Labor and Delivery: Two (2) support persons per patient are allowed. Support person(s) will be identified as soon as possible following admission, and once identified, will remain the support person(s) throughout the patient’s stay. Support person(s) may only visit once per day and should plan to stay in the room with the patient for the duration of their visit.
  • Neonatal Intensive Care Unit (NICU): One (1) support person may visit infant(s) in the NICU at Presbyterian Hospital. The NICU is closed twice daily from 6:30 a.m. to 7:30 a.m. and from 6:30 p.m. to 7:30 p.m.

Additional visitors may be approved by our leadership team in special circumstances or if it is determined to be in the patient or family’s best interest at the time, such as unexpected end-of-life situations. Special circumstances may include patients who are receiving palliative or end-of-life care. If a special exception is made, the visitor(s) must follow all infection prevention policies and procedures, including wearing a face mask and other personal protective gear as instructed by staff.

Keep in Touch with Loved Ones in the Hospital

For those that can’t visit patients in our hospitals or emergency rooms, you can stay in touch using Skype video-calling for free on both Apple and Android.

We know that this will impact the connection between patients in our facilities and their loved ones. We encourage loved ones to connect with patients through options such as phone calls, Facetime, Skype, WhatsApp and other online platforms.

We continue to monitor the risk of COVID-19 closely and will make adjustments to visitor restrictions, as necessary. We appreciate the community’s partnership in helping us as we prevent the spread of COVID-19.

Clinic and Hospital Mask Policy

Presbyterian Healthcare Services requires that all patients over two years old and all approved family members visiting our clinics, urgent cares, PRESNow 24/7 Urgent and Emergency Care locations, emergency departments, hospital units or other hospital services, to wear a face mask. This includes our parking lots.

  • You must wear your personal face mask while walking to and from your car or while walking to and from our facilities.
  • Once you enter a facility, you must wear a medical-grade procedural face mask. If you do not have a personal medical-grade face mask, one will be provided to you. You must keep this mask on the entire visit, unless otherwise directed by a provider.
  • If you are visiting or have an appointment at a non-Presbyterian office within one of our Physician Office Buildings, please contact that office prior to arriving to learn about their mask policies. However, while you are entering and leaving the Physician Office Building (lobbies, hallways, elevators, restrooms) you will need to follow our mask policy.
  • If you or your loved one are admitted to the hospital for further treatment, we will provide you with a medical-grade procedural face mask as well. You must keep it on the entire visit, unless otherwise directed by a provider.

Learn more about wearing a face covering or mask